Booking Conditions:
1. General
(a) The following booking conditions and information
form the basis of your contract with All
of America Ltd and all bookings are made subject to acceptance
of these terms and conditions. All Of America operates a Trust Account
which means that our clients monies are fully protected. For
full details of our Trust Account see section titled "Book
Safely".
(b) All prices are in Pounds Sterling.
(c) It is the responsibility of the travel agent
and client to check the accuracy of the information booked in confirmation
invoices received. Any errors must be reported to us within seven
days from the date printed on the confirmation invoice or before
the client departure date, whichever is earlier.
2. Payment Terms
(a) If you make a booking more than 8 weeks
before the departure date of travel you will have to pay a non-refundable
deposit equal to 15% of the total gross invoice cost rounded up
to the nearest pound or £100.00, whichever is the greater.
This deposit is per total booking, not per person. Certain holiday
components may require a higher deposit, but this will be informed
to you before you commit yourself to the booking.
(b) Final payment is due eight weeks before
your departure date. Late payment may result in the cancellation
of services. No services will be provided unless payment is received
for the full amount shown on the invoice by the due date
For bookings made more than eight weeks before the date of the first
service, a non refundable deposit equal of 15% of the gross invoice
cost rounded up to the nearest pound or £100.00, whichever
is the greater.
All sevices confirmed on All Of America's invoice
are considered definite and final.
3. Cancellations & Amendments
All cancellations and amendments unless a
special cancellation policy is stated on our invoice, will be subject to the
following cancellation and amendment policy.
Notice of any cancellation or amendment must be made either through our on-line
booking system or in writing and will be actioned upon receipt.
41+ days prior to the date of the first service:
loss of deposit.
40-15 days prior to the date of the first service: 50% of
total gross invoice cost (or deposit, whichever is the greater)
If cancelled within 14 days prior to the date
of the first service the full gross invoice cost will be forfeit.
4. Amendments:
Changes in departure date, hotel, or number of
nights that doesn't reduce the total holiday cost will incur a fee of between
£15.00 per room or unit of service. Changes which reduce the total holiday cost
will be treated as cancellations and will incur cancellation charges as
previously stated. Booked services after commencement of travel will not be
refunded by All Of America under any circumstances irrespective of information
to the contrary by hotel staff etc.
5. Changes By The Company:
On occasions it may be necessary to amend certain arrangements
of your holiday, which we reserve the right to do so at any time.
If a major change occurs we will inform you, or your agent as soon
as possible. A major change is one that involves a change of resort
area, or a lower class of accommodation. In such instances you can
a) accept the new arrangements b) purchase another available All
Of America service or c) cancel your service free of charge with
no further claims for compensation. If a or b we will pay compensation
as follows based on the period before commencement of the first
service within major change notified to you or your travel agent.
56+days no compensation
56-28 days £10 per person
27-15 days £20 per person
14- 0 days £30 per person
Once the change is confirmed and accepted no further
claims for compensation or additional expenses will be accepted.
No compensation will be paid or liability accepted if a change is
made due to force majeure; risk/threat of war, industrial disputes,
riots, civil strife, terrorist activity, natural/nuclear disasters,
fire or adverse weather conditions or similar events beyond our
control.
All Of America reserves the right due to operational reasons to
substitute hotels of equal or superior quality when necessary.
6. Prices and Surcharges:
All prices shown on our invoice are gross including
taxes (unless stated to the contrary against any individual service).
All prices are in £'s and include all taxes known at the date
of invoice. Once an invoice has been paid in full the cost of the
service is guaranteed and will not be subject to surcharges due
to currency fluctuations or tax increases.
7. Responsibility:
ALL of AMERICA & ALL of ASIA and Beyond act as the
principal in respect of all bookings made. The client's contract is
with ALL of AMERICA or ALL of ASIA and Beyond and not with the hotel or other
service provider.
8. What to do if you
have a problem or complaint:
If you have complaint about any of our services
or facilities which make up your holiday you have a legal duty to
inform the actual supplier of those services or facilities as soon
as possible. If you do not do this it may affect your legal rights
and may reduce or even extinguish any compensation which you might
otherwise be entitled to receive.
If you have a serious problem which cannot be
resolved you should contact the offices of All Of America here in
the UK in normal working hours. If your problem is still not resolved
you should contact us in writing within 28 days of the last service
provided by us. If you fail to follow this procedure our ability
to investigate your complaint may be seriously hampered and we reserve
the right to reject without liability your complaint.
All Of America Ltd
Suite 2, 1st Floor, Henwood Pavilion,
Hythe Road, Ashford, Kent TN24 8DH
Tel: 01233 660 553 -
email: res@allofamerica.co.uk
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